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General Legal Notice
General terms and conditions of use of the site
Any person using the information, documents, products, software and services (collectively referred to as the 'Services') offered by this website is deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.
'Body' means the public authority, ministry, government administration department or other public body that is solely or jointly responsible for this site.
User obligations
The site is accessible via the Internet. The user declares that they are aware of the risks involved and that they accept those risks. They must guard against the effects of computer hacking by implementing suitable and secure computer settings.
The State of the Grand Duchy of Luxembourg accepts no liability for any loss or damage that the user may suffer directly or indirectly in connection with browsing this site and using its services or the internet sites to which it refers.
Use of the site is free.
Cookie management
This site uses 'client cookies' which are small text files used to analyse the user's browsing activities (frequency of visits, duration of visits, pages consulted, etc.).
Cookies are stored by the site in a directory provided for this purpose on the user's computer. A cookie contains the name of the server that created it, an identifier in the form of a unique number and an expiry date. The unique identifier allows the site to recognise the user's computer each time they visit the site. Session cookies are deleted from the user's computer when the session is closed. However, persistent cookies remain on the user's computer for one month after the end of the session.
Users can decide whether or not this site's web server is allowed to store cookies on their computer. They may change their browser settings at any time to prevent cookies from being accepted and stored. Moreover, the user can delete all previously stored cookies at any time using their browser.
The use of certain site functions may be limited or disabled if the user refuses the site's cookies. It is therefore recommended that the user set their browser to accept cookies from the site.
Modification of the site
The State of the Grand Duchy of Luxembourg reserves the right to change, modify or suspend this site without prior notice for reasons of maintenance, updating or for any other reason deemed necessary.
In particular, the State of the Grand Duchy of Luxembourg may, at any time, withdraw, add to, supplement or clarify all or any part of the information and services contained in or offered on the site. The State of the Grand Duchy of Luxembourg may not be held liable for any loss or damage whatsoever, whether direct or indirect, in connection with any such changes.
General limitations of liability
The State of the Grand Duchy of Luxembourg will use its best endeavours to ensure maximum availability of this site. However, it accepts no liability should the website become temporarily or wholly unavailable.
The State of the Grand Duchy of Luxembourg will use its best endeavours to ensure that its information systems are secure. However, it cannot be held liable in the event of an attack on the information systems or temporary or total unavailability of the site.
The State of the Grand Duchy of Luxembourg will use its best endeavours to ensure the accuracy of the information contained on the site or published on social networks. However, it cannot be held liable, in particular, for failure to update any information or form, for system manipulation or encoding errors, inaccuracies, gaps in the information provided or any errors. While the aim is to disseminate accurate and up-to-date information from a variety of sources, the State of the Grand Duchy of Luxembourg cannot avoid all risks of material error. None of the information published on this site is intended to be exhaustive or to constitute a commitment on the part of the State of the Grand Duchy of Luxembourg. Explanations in layman's terms and translations are provided solely for information purposes. Only legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) are deemed authoritative. The information on this site is of a general nature. It is not tailored to personal or specific circumstances, and therefore cannot be regarded as constituting personal, professional or legal advice to the user. If the user needs personal or specific advice, they should always consult the relevant departments within the different competent authorities.
Limitation of liability of the site
This site is not liable for any direct or indirect consequences of:
- incompatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or of any third party;
- any security breaches caused by the user or a third party, and more generally any security breaches not directly attributable to this site;
- any errors and/or fraudulent acts committed by the user or a third party;
- any unavailability or malfunction of electronic communication systems or networks.
Links to related sites
For users' convenience, this site may contain links to other websites which they may find useful or interesting. The State of the Grand Duchy of Luxembourg and more specifically the Body do not systematically control the content of these sites. Consequently, they accept no liability for the content of those websites, either in terms of the legality of such content or the accuracy of the information found there.
Intellectual property
The site, all the elements contained therein (including the layout) and the information and Services are protected by the relevant intellectual property and copyright legislation.
Unless otherwise specified, the State of the Grand Duchy of Luxembourg does not grant any licence or authorisation relating to the intellectual property rights that it holds over this site, its elements or Services. Moreover, reproduction of the information, logo or Services, either wholly or in part, and in whatever form or by whatever means, is not permitted without the prior written consent of the Body.
Unless stated otherwise, users are authorised to view, download and print any available documents and information, on the following conditions:
- the documents may only be used for personal purposes, for information and in a strictly private context;
- the documents and information may not be modified in any way whatsoever;
- the documents and information may not be disseminated outside or beyond the site.
The rights which are implicitly or explicitly granted to you above constitute an authorisation to use and under no circumstances a transfer of rights, property or other relating to this site.
Changes to the general terms and conditions of use
These general terms and conditions of use may be modified or supplemented at any time, without prior notice, in line with changes made to the site or changes in the law, or for any other reason deemed necessary. It is the user's responsibility to familiarise themselves with the general terms and conditions of use of the site, of which only the most up-to-date version accessible online shall be deemed to be in force. It is possible that, in the interval between two visits to the website, the general terms and conditions of use may have changed, and thus it is the user's responsibility to read through those conditions before using the site once again.
Applicable law and courts of competent jurisdiction
All disputes concerning the use of the site and its services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.
Protection of personal data
General remarks
The personal data communicated by the user is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The State of the Grand Duchy of Luxembourg does not collect any personal data apart from IP addresses in the web server logs for security reasons. User consent is not required before visiting this site.
The controller for these processing operations is the Body that is responsible for this site.
Users can file claims relating to the protection of their personal data through the various communication channels available, and directly to the controller who, in this case, is the Body responsible for this site. Users can also file claims with the Body's Data Protection Officer at the following email address: dataprotection@sip.etat.lu. Users may also contact the National Commission for Data Protection, whose registered office is at 15, Boulevard du Jazz, L-4370 Belvaux, for any dispute in this area.
Contact form of the site
Any personal information collected on the site's contact form will be processed by the Body concerned in order to deal with your request.
By filling in the form, you agree to your personal data being processed in connection with your request. The information is kept for as long as is required for the Body to achieve the purpose of the personal data processing.
As the length of time for which data is kept depends on the type of request, the Body will communicate upon request and on a case-by-case basis, the length of time or the criteria used to determine the data retention period.
The recipient of your data is the Body responsible for processing your request. Please contact the Body concerned by your request to find out about the recipients who will receive the data on this form.
In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectification and, where applicable, the erasure of information relating to you. You may also withdraw your consent at any time.
In addition, you may object to the processing of your data on legitimate grounds, except where such processing is compulsory.
If you wish to exercise these rights and/or obtain a record of the information held about you, please contact the relevant Body using the contact details provided on the form. You can also lodge a claim with the National Commission for Data Protection whose registered office is at 15, boulevard du Jazz L-4370 Belvaux.
Data processing linked to audience measurement
Certain data relating to the user's hardware and software which cannot be used to identify the user is collected when they visit the public website. The sole purpose of collecting such data is to garner statistics on website traffic (type of browser, resolution, approximate location, etc.) in order to provide users with the best possible user experience.
Under no circumstances is the user's full IP address kept. Only part of the IP address is retained for the purpose of computing overall statistics, and it is not possible to identify a user under any circumstances.
This data is retained and hosted in Europe, in a solution provided by a subcontractor – Adobe Systems Inc. – who, as such, is subject to the same legal obligations regarding the protection of personal data, should that data be harvested in the future.
The data is not kept for longer than is necessary to observe how audiences evolve on the basis of browsers, resolution settings or other available statistical data.
The controller for these processing operations is the Body responsible for this site.
Processing related to video surveillance
The buildings (entrances and surroundings), including the Reception desk of Guichet.lu, under the responsibility of the Government IT Centre (hereinafter 'CTIE'), are subject to video surveillance. The processing of the images consists of real-time or timely visualisation by authorised personnel in order to actively participate in the detection of intrusion or unauthorised access. The purpose of this processing is to ensure security of the information entrusted to the CTIE, as provided for in the amended law of 20 April 2009, Article 2(b), establishing the Government IT Centre.
A retention period of 30 days has been defined in order to allow the detection of any type of intrusion or unauthorised access, in particular those that may be the object of malicious actions which are repetitive or spread over time. This duration is set in relation to the criticality of the information entrusted to the CTIE and remains in conformity with the recommendations on the subject issued by the competent authorities. Images are destroyed after the retention period has expired, except in the event of an incident, infringement, or in the event of communication to or seizure by the competent police or judicial authorities.
The recipient as well as the data controller is the CTIE.
In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have a right of access on duly justified grounds.
If you wish to exercise this right, please contact the Guichet.lu Helpdesk:
- using the online form; or
- by phone (+352) 247-82 000 from Monday to Friday from 8.00 to 18.00.
You can also lodge a claim with the National Commission for Data Protection whose registered office is at 15, boulevard du Jazz L-4370 Belvaux.
Data processing linked to the reception of visitors on site
Visits to administrative buildings under the responsibility of the CTIE, which have a reception area with a security guard, are subject to identity checks. The processing consists of depositing the visitor's identity document (identity card or any other document enabling their identity to be verified) and an entry in a visitors' register, in exchange for a badge giving access to the premises. In accordance with articles 20.1 and 20.2 of the amended Grand-Ducal regulation of 13 June 1979 on security directives in the civil service, we need your data to guarantee security within the administration and to ensure a protected and efficient work environment. The following data is therefore recorded in the register: surname, first name, license plate if applicable, and company/administration name if applicable.
This data is kept for a period of 5 years in order to guarantee the security of the administration and carry out subsequent analyses if necessary.
The recipient as well as the data controller is the CTIE.
In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have a right of access to your data on duly justified grounds, as well as, where appropriate, their rectification, erasure or restriction of processing.
If you wish to exercise this right, please contact the Guichet.lu Helpdesk:
- using the online form; or
- by phone (+352) 247-82 000 from Monday to Friday from 8.00 to 18.00.
You can also lodge a claim with the National Commission for Data Protection whose registered office is at 15, boulevard du Jazz L-4370 Belvaux.
Social media presence
Moderation policy
Any user who joins the CTIE's social network community undertakes to refrain from any form of discrimination based on race, colour, religion, gender, sexual orientation, age, national origin, disability, marital or professional status.
Abusive, racist, sexist or otherwise offensive comments have no place on social networks. Any such comments will be deleted and reported. Any commercial content will also be removed.
For reasons of confidentiality, the CTIE has decided not to reply to comments or private messages via X or LinkedIn. If you have any questions, problems or suggestions, please contact the CTIE:
- via the Guichet.lu Helpdesk using the online form; or
- by phone (+352) 247-82 000 from Monday to Friday from 8.00 to 18.00.
Languages
On X and LinkedIn, the CTIE communicates mainly in Luxembourgish and French. Depending on the situation and the target audience, information may be provided in German or English. Information published on the CTIE's X and LinkedIn accounts may link to sites that are not multilingual.