Accessibility statement

The organisation "Government IT Centre" commits to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the General Framework for the Improvement of Web-Accessibility (RGAA) v4 implementing the standard, due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance with RGAA 4

  • Some images carrying information do not have a relevant textual alternative (e.g. in photo galleries).
  • Some decorative images are not correctly ignored by assistive technologies (e.g. some thumbnails in article teasers).
  • Some text or icon contrasts are insufficient.
  • Some links are not explicit (e.g. problems due to link titles).
  • Some scripts are not compatible with assistive technologies (e.g. the language selector).
  • Some scripts are not controllable from the keyboard (e.g. the search button).
  • Some errors in the validity of HTML code can disrupt assistive technologies.
  • Some language changes are not correctly declared (e.g. links under the title "interview" on the home page).
  • On some pages, the information is not structured by the use of titles (e.g. the title of level 1 of the home page is not relevant).
  • The keyboard focus is not visible on some interface components (e.g. in photo galleries).
  • Some content hidden from assistive technologies is focused on the keyboard (e.g. in photo galleries).
  • Some form fields do not have a visible label (e.g. the search field).
  • Automatic field filling is not available on the contact form.
  • Some office documents for downloading are not accessible.

Disproportionate burden

Some videos published after 23 September 2020 are not subtitled, due to resource constraints.

Content not within the scope of the law of 28 May 2019

  • The Twitter feed on the home page is provided by Twitter, over which we have no control.
  • Interactive maps, for example on the contact page. The information presented by these interactive maps is provided in adjacent text.
  • Downloadable office documents published before 23 September 2018, which are not required for active administrative processes, may not be accessible. However, you can contact us for an accessible alternative.
  • Live videos are not subtitled in real time. Subtitles are provided in the VOD versions that are made available after the broadcast.
  • Downloadable documents provided by third parties are not under our control. However, you can contact us for an accessible alternative.

Preparation of this accessibility statement

This statement was prepared on 2 February 2021. The statements contained in this declaration are accurate and based on an effective conformity assessment of this website with the requirements defined in RGAA 4, such as a self-assessment conducted by the organisation "Information and Press Service".

Feedback and contact information

If you notice a lack of accessibility, send us an email to please describe your problem and the page on which it occurred. We commit to replying to you by email within 1 month at the latest. Within reasonable limits, the correction of the accessibility issue will preferably be carried online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

  • in writing in a document or email;
  • orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service (SIP), the body responsible for supervising accessibility, via its online complaint form or the Ombudsman, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the document template defined in the implementing decision (EU) 2018/1523. This template is © European Union, 1998-2020 and is available under the following licence: Creative Commons Attribution 4.0 International licence.

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