GouvCheck application Accessibility statement GouvCheck

The body "Government IT Centre" is committed to making its mobile applications accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to the GouvCheck application:

• https://apps.apple.com/lu/app/gouvcheck/id1412688569?l=en
• https://play.google.com/store/apps/details?id=lu.etat.ctie.cisqr

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

These mobile applications are partially compliant with the European standard EN 301 549 and the Reference Framework for the Accessibility Evaluation of Mobile Applications (RAAM) v1 implementing the standard, due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

• Logos have no suitable alternative.
• On iOS, the result page is not correctly read by voiceover.
• On iOS, the "information" icon at the top left of the screen does not have a label.
• External links (e.g. "General terms of use" and "About") are opened in the browser without being announced to the user.
• On Android, font size enlargement can be used up to 150%. On iOS, a limited number of labels are truncated at 200% zoom.
  

Content not within the scope of the law of 28 May 2019

None

Preparation of this accessibility statement

This statement was generated on 12 July 2021. The declarations made in this statement are accurate and based on an actual evaluation of the mobile applications' compliance with the requirements defined in RAAM 1, such as an assessment carried out by a third party: Témésis.

The statement was last reviewed on 25 January 2022.

Feedback and contact information

If you notice a lack of accessibility, send us an email to accessibilite@ctie.public.lu: describe your problem and specify the page on which it occurred. We commit to replying to you by email within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

• in writing in a document or email;
• orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service (SIP), the body responsible for supervising accessibility, via its online complaint form, or the Ombudsman, the mediator of the Grand Duchy of Luxembourg.